If you would like to exchange/return your purchase, you must contact us within 7 days of receiving your order. All items must be in new, unwashed, and unused condition, with all tags attached and the shoe box in original condition. Good news, we have extended our returns policy for the holidays! All orders between 01.12.17-31.12.17 are eligible for 30 day extended returns!
Full priced items can be returned for a refund or an exchange. Sale items or items purchased during a promotion can be returned for an exchange or a store credit only. Collabs are final sale.
For purchases within USA please contact us for a prepaid shipping label. International purchases can only be made through our Australian website, please click the flag at the top right corner to switch to our Australian website.
Returns/ Exchanges are free in the US! Simply fill out our Returns form with all your details and a Rollie teammate will contact you with more details. Once our warehouse has processed the return you will receive a refund for full priced items or a store credit for sale items.
Here's a step by step guide:
1. Fill out the returns form.
2. Customer care will assess your request within 1-2 business days and send you detailed instructions on how to return your item(s).
3. Once the warehouse receives and assesses your return, your order amount will be refunded back onto the original payment method. In case of exchanges, your Rollie account will be credited with the order amount and you can place a new order for your required style/size.
Please Note: Rollie will not be held responsible for any packages returned that have not been received on our end. We recommend for you to send your parcel using registered mail which will allow you to track your return. All items must be in a new, unwashed and unused condition, with all tags attached and the shoe box in original condition. Rollie is not responsible for any item(s) returned/exchanged that are not returned new, unwashed and in unworn condition. We will not accept your return/exchange if Rollie considers the item(s) used. Return items will have refunds processed within 7-14 days on receipt and clearance of goods via your original method of payment.
We only accept returns purchased through rollienation.com. If you have purchased your shoes from a Rollie stockist, please contact the store in which you purchased them from for further assistance. Rollie cannot be held accountable, or provide refunds or exchanges for purchases made outside of rollienation.com
Faulty Items: We aim to provide our customers with the best Rollie experience, however, if you have received a faulty item from our online store, please contact us via firstname.lastname@example.org with your order number and images of the fault.