Free shipping & free returns Free shipping & free returns

Shipping & Returns

Free Shipping. Free Returns.

Most items ship totally free. Your shoes will arrive on your doorstep 1-7 business days after we receive your order. We offer free 30-day returns! Request a free label here 


How to Return

  1. Fill out the returns form.
  2. Once the warehouse receives and assesses your return, you'll be given 110% in store credit, or refunded back onto the original payment method - your choice.


Looking to Exchange?

A new purchase of a different size will be treated as a completely separate order. Please return the shoes you'd like to exchange and make a new purchase for the pair you want instead. Shipping and returns are both free! 


100% Refund or 110% Store Credit

You choose: 100% refund to your original payment method, or 110% in store credit (the price you paid plus 10% extra)?


Preparing your Return

Please place your return into a shipping box and affix your free return label to it – do not use the shoe box as a shipping container.

All items must be in a new, unwashed and unused condition, with all tags attached and the shoe box in original condition. 


Need Help?

We aim to provide our customers with the best Rollie experience, however, if you need any assistance with something you purchased from our online store, please email with your order number.

Rollie cannot be held accountable, or provide refunds or exchanges for purchases made outside of